How long does shipping take?
Orders are processed in 1–3 business days. After that, standard delivery takes 5–11 business days. We ship to US addresses only, and shipping is free on all US orders.
Where do you ship?
All 50 US states. We don't ship to P.O. boxes, APO/FPO addresses, or outside the US.
Where's my order?
You'll get an email with tracking once your order ships. Tracking can take 2–5 days to show movement because orders ship from overseas warehouses. If there's been no update for 10 business days, email us.
Can I cancel?
Yes, for a full refund, as long as the order hasn't shipped. To be safe, cancel within 12 hours.
Can I change my address?
Yes, until the order ships. Email us your order number and the correct address as soon as you can.
What's your return policy?
You have 30 days from delivery. Unused items in their original packaging can be returned if you change your mind. Email us first to get authorization and the return address. You pay for return shipping. Grooming tools that have been used on a pet can't be returned for a change of mind, but defects are always covered.
My item arrived damaged, defective, or wrong.
Within 30 days, email us your order number and a photo. We'll send a free replacement or a full refund, and you usually don't need to send anything back.
Do you do exchanges?
No. Return the item and place a new order, or contact us about a replacement for a defect.
When will I get my refund?
Within 5 business days after it's approved (or after we receive your return). Your bank may take another 5–10 days to post it.
My package says delivered, but I don't have it.
Check with your neighbors and around your mailbox, and give it 48 hours. Then contact us within 7 days and we'll work with the carrier.
How do I clean the brush?
Press the button to retract the bristles, and the fur wipes right off.