Refund policy

Effective October 16, 2026

30-day guarantee. Contact us within 30 days of delivery.

Damaged, defective, or wrong item. Email larklyhome+support@mail.grokbot.com with your order number and a photo within 30 days. We'll send a free replacement or a full refund, and you usually don't need to send anything back.

Change of mind. Unused items in original packaging can be returned within 30 days of delivery. Email us first for authorization and the return address. Unauthorized returns sent to the shipping origin can't be processed. Return shipping is paid by the customer. Original shipping charges (if any) aren't refundable.

Hygiene exception. Grooming tools that have been used on a pet (brushes, combs, gloves) can't be returned for change of mind. Defects are always covered.

Refunds. Refunds go to your original payment method within 5 business days of approval (or of receiving your return). Your bank may take 5–10 more days to post it.

Cancellations. Orders can be cancelled for a full refund until they ship. Because we process quickly, cancel within 12 hours to be safe.

Exchanges. We don't do direct exchanges. Return the item and place a new order, or contact us about a defect replacement.

Return address: provided by email (larklyhome+support@mail.grokbot.com) when your return is authorized.