Shipping policy

Effective October 16, 2026

Processing time. Orders are processed in 1–3 business days (Mon–Fri, excluding US holidays). You'll get a confirmation email when you order and a shipping email with tracking once your order leaves the warehouse.

Delivery times. Larkly Home ships from partner fulfillment warehouses. After processing (1–3 business days), delivery takes 5–11 business days. Some orders with several items arrive in separate packages.

Shipping cost. Free standard shipping on all US orders.

Where we ship. The 50 US states. We don't currently ship to P.O. boxes, APO/FPO, or outside the US.

Delays. If we can't ship within the stated time, we'll email you a revised date. You can then cancel for a full refund or agree to wait. (This complies with the FTC Mail, Internet, or Telephone Order Merchandise Rule.)

Tracking. Tracking can take 2–5 days to show movement, especially on international shipments. If there's no update for 10 business days, email larklyhome+support@mail.grokbot.com.

Lost or stolen packages. If tracking shows no movement for 10+ business days, or the order hasn't arrived 30 days after shipping, we'll reship or refund. If tracking shows "delivered" but you can't find it, check with neighbors and your carrier, then contact us within 7 days. We'll work with the carrier to resolve it.

Wrong address. Check your address at checkout. We can update it until the order ships. Packages returned because of an incorrect address can be reshipped at the customer's cost.